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Daniel Báez

Education
Rutgers University, School of Engineering New Brunswick, NJ
Bachelor of Science in Electrical and Computer Engineering; Minor in Leadership Skills August 2026
Extra-curriculars: Community Engagement Intern at Zimmerli Art Museum and Society of Hispanic Engineers
Work Experience
IT HelpDesk Assistant New Brunswick, NJ
Rutgers School of Communications & Information December 2023 – Present
  • Diagnosed and addressed a wide range of hardware, software, and network technical issues for an average of 25 users weekly, developing standardized troubleshooting protocols that reduced average resolution time by 30% and contributed to overall team efficiency improvements.
  • Oversaw IT procurement and inventory management, ensuring compliance with asset life cycle management best practices, which led to a 25% reduction in IT asset downtime and improved resources in and out of the classroom.
  • Offered IT Support to an array of top executive faculty, staff, doctoral, and undergraduate students across the university.
Internship Experience
President New Brunswick, NJ
Raíces Ecuatorianas en América May 2025 – May 2026
  • Led planning and execution of multi-level programs involving a 15-person executive team, coordinating with external partners and university admin while managing timeline, logistics, and deliverables across concurrent initiatives.
  • Oversaw strategic planning, budgeting, and event logistics, ensuring alignment with institutional policies and the organization's long-term mission.
Public Relations Chair
Raíces Ecuatorianas en América May 2024 – May 2025
  • Served as the primary spokesperson and representative for Raíces Ecuatorianas en América, advocating for the engagement of Latine students and cultural awareness within the Rutgers community.
  • Increased organizational membership by 85% through the launch of new initiatives like the REA's career panel and Arte de los Andes, with support from the Zimmerli Art Museum at Rutgers, while strengthening visibility and reach across campus.
Communications Intern Montclair, NJ
Montclair Democrats September 2020 – January 2021
  • Trained 25+ people on how to perform phone banking strategies and facilitate their engagement with the campaign.
  • Conducted a thorough assessment of social media platforms to enhance content reach and engagement, resulting in a more targeted and effective online presence.
  • Collaborated with the communications team to craft and distribute persuasive messaging that resonated with the intended audience, contributing to increased awareness and support for the organization's initiatives.
Projects
Skills
Adobe Suite | CPR | Figma | GitHub | ServiceNow | Spanish | HTML | iOS | macOS | MATLAB | Microsoft 365 | Python | WordPress | Windows